Report a problem with an Order

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  1. Can I change my order?

    Add or Remove Parts After You Place an Order

    Before it's processed for shipment, you can change your order details. To do so, please Contact Us. Notes Please contact us by phone.Do not use email....

  2. I received missing or damaged parts. What should I do?

    Instructions to Submit a Shipping Claim

    We apologize for your inconvenience and we will do what it takes to make it right. If you have lost, damaged, or missing items, please Contact Us....

  3. My new radiator looks like it's been cut with a saw!

    Despite how it may look, the cuts in the radiator rails are NOT a defect. They are stress relief cuts that allow the radiator to expand and contract. This prevents damage to the radiator. As you know, metal grows when it gets hot. Then, it shrink...

  4. How will I get my refund?

    Refund Payment Methods

    Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been. Refunds will be issued based on the following guidelines: Or...