Shipping & Delivery

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  1. What are the shipping options to Canada?

    Canadian Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and tr...

  2. What is Saturday delivery?

    Description and Cost

    "Saturday Delivery" guarantees a part ordered after 2:00 am EST on Thursday and before 5:00 pm EST on Friday, will be delivered on Saturday.   How much does it cost? Order PlacedShipping MethodSaturday Delivery Fee2:00 am - 6:00 pm Thurs.2nd Da...

  3. What are the shipping options for APO, FPO, and DPO addresses?

    APO, FPO, and DPO Shipping and Handling Overview

    Shipments to APO, FPO, and DPO addresses must be sent through the postal service. The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and transit t...

  4. Why does my delivery date keep changing?

    Details About Backordered Items

    What does "backorder" mean? If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." What does the estimated ship date mean? The estimated ship dates listed fo...

  5. Will you ship to a P.O. Box?

    Shipping Address Requirements

    The shipping address is the physical location where your order will be delivered. This must be a valid shipping address that is serviced by the USPS, UPS, and/or FedEx. **P.O. Boxes can only be used as a "Ship To" address for locations outside the ...

  6. How do I get my tracking number?

    Track Your Package Using Our Website

    After your order is processed by our warehouse, you will receive an email with tracking information. You can track your package using the links in the email. You can also find the tracking information on our website even if you checked out as a gue...

  7. What are the shipping options to Alaska, Hawaii, and Puerto Rico?

    Alaska, Hawaii, and Puerto Rico Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and tr...

  8. What are the shipping options to the United States?

    Domestic Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and t...

  9. What is truck freight shipping?

    How to Get a Truck Freight Shipping Quote on Our Website

    Truck freight shipping applies to items that are too big and/or heavy for the parcel carriers (i.e. UPS, FedEx). It is also sometimes called "LTL" or "Less than Truckload" freight. Truck freight shipments can be picked up at a freight terminal or de...

  10. Why is my tracking number not working?

    Potential Causes for Tracking Information Delays

    If your order status says "shipped" but the tracking information doesn't show movement, don't panic. For Most Orders Please allow 24 hours for your tracking information to show movement. This gives the package time to travel from our warehouse to ...

  11. What are oversize fees?

    Description and Cost

    Some bulky items have additional shipping fees. These fees are determined by our shipping carriers. How much does it cost? Oversize fees can range from $6.00 to $60.00, depending on the size and weight of the item you order. All applicable fees will...

  12. What are the shipping options to the U.S. Territories?

    U.S. Territory Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and tr...

  13. How much will shipping cost?

    Get Your Own Shipping and Handling Quote on Our Website

    Shipping rates are determined by the package size, weight, and destination. The best way to get an estimate or actual shipping costs is on our website. Follow the instructions below to see a list of available carrier options and the estimated cost....

  14. How do I get the DB Schenker tracking information?

    Tracking Instructions for DB Schenker (DB SKR)

    To track a package shipped with DB Schenker (DB SKR) follow these steps: Go to https://eschenker.dbschenker.com/nges-portal/public/en-US_US/#!/tracking/customer-search. Click the arrow in the "Select Reference Type" drop down menu. Scroll down ...

  15. What are your shipping cut-off times?

    Shipping Times and Warehouse Closures

    We will ship in-stock parts the same day you place your order, based on the schedule below: Shipping MethodCut-Off TimeStandard Ground10:00 pm EST2-Day Air10:00 pm ESTNext Day Air 6:00 pm ESTSaturday Delivery Options5:00 pm EST Notes Cut-off ti...

  16. Can you ship hazardous materials?

    Our Hazardous Material Shipping Policy

    We do carry some items that are classified as "hazardous material." In most cases, these items are restricted to ground shipping only. This may include, but is not limited to: Antifreeze Batteries (or items that contain batteries) Brake fl...

  17. What are the shipping options to Australia?

    Australian Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and tr...

  18. What are the shipping options to Europe, Asia, and Latin America?

    International Shipping Overview

    We offer several shipping options to get your parts to your door as quickly as possible! The best way to Get Accurate Shipping Costs and Delivery Times is on our website. Keep reading if you'd like to see our guidelines for shipping options and tr...

  19. What are the the different shipping options, costs, and transit times?

    Shipping Details by Region

    The best way to Get Accurate Shipping Costs and Delivery Times is on our website. If you'd like to see our guidelines for shipping carriers and services, click your location below. Estimated transit times and shipping and handling fees will be s...

  20. How do I track a Global Delivery Network shipment?

    Tracking Instructions for Global Delivery Network (GDN)

    GDN orders can be tracked online, similar to other carriers. Follow this link to Track a GDN Shipment. ...

  21. International Orders with Backordered Items

    Our Shipping and Payment Policy for International Orders

    Our Shipping & Payment Policy for International Orders If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Payment Information You will be charged for...

  22. How do I check my order status?

    Instructions to Check Order Status via Online Account

    You can check the Status of your order instantly on our website! Follow this link to see the Orders Tab. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. ...

  23. What does my order status mean?

    Order Status Definitions and Descriptions

    If you checked your order status online and are confused, the following information may help. Awaiting Pickup Your order is ready to be picked up at the retail location you selected. Follow this link to learn more about Retail Pickup. Canceled Y...

  24. Where is my order?

    How to Check Your Order Status

    You can check the status of your order instantly on our website! Follow this link to see the Orders Tab. If you are not already logged in, you will be prompted to do so. -OR-   Contact Us...