In most cases, you can make your return online even if you checked out over the phone. If you're having trouble with the online return process, please Contact Us. We are no longer accepting returns without either completing the online process or contacting us first.
- New or unused items can be returned for 90 days.
- Most cores can be returned for up to 6 months.
- Defective items covered by a manufacturer's warranty can be returned for up to 6 months online.
Please follow these steps to complete your online return:
- Click the button below to go to your orders page.
- If you’re not logged in, you will be prompted to do so.
- Click on “Return Items” next to the order that contains the item(s) you want to return or exchange.
- If you would like to exchange something, please return the original item and place a new order for the replacement.
- Answer the questions and follow the instructions.
This will give us all the information we need. It will also generate a UPS return shipping label. Then, just drop the package off at the local UPS store.
Exceptions
Some items can’t be returned through our online process. This includes:
- Items excluded by Our Return Policy
- Hazardous Materials
- Oversize items
- Items shipped via Truck Freight
- Cores with Special Return Instructions
- Items from outside the United States
- Follow this link for Return Instructions from Canada